Text-to-911 Tips

Texting to 9-1-1 is no different than sending a normal text message.
Simply enter “911” in the “To” field, compose your message, and then press send.
If texting to 9-1-1 is not available in your area, you will receive a bounce-back message requesting that you please call 9-1-1 for help.

Don’t text and drive.
Text-to-911 cannot include more than one person.
In your first text message send the location and type of emergency.
Text in simple words and a short message. Do not use abbreviations or slang.
Be prepared to answer questions from the 9-1-1 call taker.
Photos and videos cannot be sent to 9-1-1 at this time.
Silence the ringtone on your phone if the noise may compromise your safety. If you stop responding to text messages from the 9-1-1 center, the dispatcher may need to call to check on your safety.
Text-to-911 service is not available everywhere and is subject to the limitations and challenges as all wireless calls. If you are texting to 9-1-1 in an area where text-to-911 is not available, you will receive a ‘bounce-back’ message telling you to make a voice call.
If it is unsafe to call 9-1-1, then text 911. Remember that texting can slow down response time to your emergency. Keep in mind that calling 9-1-1 is the best way to get emergency help quickly.

Please Note: You must have a texting plan with your service provider in order to text to 9-1-1.

9-1-1 must know your exact location. Use street signs, mile markers cross roads, and land marks.
Use simple language. Do not use abbreviations or slang.
Just like with other text messages, delays are possible. Call when you can, text when you can’t.
You cannot send videos or photos at this time.

In case of an emergency, please dial 9-1-1.