Frequently Asked Questions
- When is it okay to dial 9-1-1?
Don’t hesitate to dial 9-1-1 in case of an emergency where you need law enforcement, the fire department, or an ambulance. If you are not sure if it is an emergency, go ahead and dial 9-1-1. The 9-1-1 call taker can assist you in determining if you need emergency assistance.
- When should you not dial 9-1-1?
Please do not dial 9-1-1 for general information, e.g., why trash pickup is late. Also, you should never dial 9-1-1 for a prank.
- Why does the 9-1-1 call taker ask me my address/location?
If you are calling 9-1-1 from a cell phone, the information did not come up and they need it to get you help. If you are calling on a landline phone, they are making sure that the information that came up is correct. VoIP (internet) phones also need to verify that their information is correct.
- What happens when the caller doesn’t speak English and they dial 9-1-1?
Our 9-1-1 call takers have the ability to get an interpreter service on the line with you.
- Any special instructions for hearing-impaired callers that dial 9-1-1?
If the caller has a teletypewriter (TTY) or telecommunications device (TTD) they may use it to dial 9-1-1. When they connect to 9-1-1 they should tap a few of their TTY/TTD keys so that the 9-1-1 call taker will understand they are on the line.